SPA policies

new client policy:

We ask that new clients arrive 10-15 minutes prior to their service to get settled. Please fill out out our New Client form and the Consent or Waiver of the service you are receiving prior to your appointment, these will be found in our FORMS link. Please complete and have it emailed to us prior to your appointment at info@annebonnystudio.com or you may choose to bring it to your appointment. Please keep in mind our estheticians may have other appointments after yours. We will always do our best to accommodate you.

Booking Policy:

A credit card must be on file to hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed.

Late Policy:

If you are running late to an appointment we ask that you call to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

Cancellation Policy:

Here at Anne Bonny’s we understand unforeseen events happen and you may need to cancel your appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.

No SHow Policy:

We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Children Policy:

Please, no children in the treatment rooms. Eyelash and facial services take a lot of concentration and we ask that there are no distractions in the room and to our other clients. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

Makeup Policy:

Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival and otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

Please contact us immediately if you are having any reactions or issues to any adhesives, products, oils that may have been used on the skin during any treatments! We may not be able to offer a full refund but will try our best to resolve the issue if we are contacted within a day or two following as is an appropriate amount of time.